The Terms and Conditions below govern your membership on the use of the website Mahalat.qa ("Mahalat" or the "Site") and your purchases and use of products available through the Site or any communication or contact with the Owners of Mahalat.qa.   www.mahalat.qa is Internet based content and e-commerce portal owned by entrepreneurs and is under the laws of the state of Qatar.

 

In the Terms and Conditions below, references to "you", "User" shall mean the end user accessing the Site, its contents and using the Services offered through the Site; and "we", "us" and "our" shall mean Mahalat.qa or its owners.

 

Your use of the Site constitutes your agreement to follow and be bound by the Terms and Conditions.  We reserve the right to update or modify the Terms and Conditions at any time without prior notice.  For this reason, we encourage you to review the Terms and Conditions whenever you use the Site.  If you do not agree to these terms, please do not use the Site. By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services.

 

1. General:


You represent that you are at least 18 years of age, (b) of legal age to form a binding contract, and (c) not a person barred from entering into contracts under Qatar jurisdiction.

You shall establish and use your membership on the Site, and purchase and use the products available on Mahalat.qa, in strict compliance with these Terms and Conditions and all applicable laws, rules and regulations (collectively, "Laws").  All emails and other communications between you and Mahalat.qa may be recorded.

 

2. User Account, Password, and Security:

 

You will receive a password and account designation upon completing the Site’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Mahalat.qa of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Mahalat.qa cannot and will not be liable for any loss or damage arising from your failure to comply with this section of the agreement or any other. We at Mahalat.qa will try to help the costumers, but we do not guarantee or take responsibility if we failed to do so.

 

 

 

3. Purchases

 

 a)   Order Processing

Mahalat.qa may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or has been mispriced, suspicion of fraudulent request, or in other circumstances Mahalat.qa deems appropriate in its sole discretion. Mahalat.qa also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. Mahalat.qa will either not charge you or refund the charges for orders that we do not process or cancel. By using the Website or application, sellers agree that they will keep the items stock number updated to the best of their ability.

 

b)    Return Policy

 

Mahalat.qa accepts returns on certain merchandise on a case-by-case basis. For Mahalat.qa’s Return Policy, which may change from time to time, please see Mahalat.qa Return Policy.

 

 c)    Product Descriptions

Mahalat.qa attempts to ensure accurate descriptions of products on the Site provided by the sellers. Mahalat.qa does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free.  If a product offered on Mahalat.qa is not as described, your sole remedy is to deal with it as specified in the Return Policy. Yy using the Website or application, sellers agree that they will write accurate descriptions of items to the best of their ability.

 

d)     Pricing Information

 

Mahalat.qa strives to ensure accurate pricing information regarding the products and services available on the Site by the sellers.  We cannot, however, insure against pricing errors.  Mahalat.qa reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the Site as a result of an error.  If this occurs, Mahalat.qa will notify you.  In addition, Mahalat.qa reserves the right, at its sole discretion, to correct any error in the stated full retail price.

 

 e)   Product Availability

Mahalat.qa may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that the order will be processed immediately after you place your order.  Unfortunately, Mahalat.qa cannot guarantee that an item listed as available will actually ship right away, as inventory can change significantly from day-to-day.  In rare cases, a product may be available when a customer places the order, and sold out by the time the seller attempts to process the order. Should this happen, Mahalat.qa will notify you.

 

4. WEBSITE TERMS OF USE

 

a)     License and Site Access

All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by Mahalat.qa, its licensors or its content providers, and is protected by copyright, trademark and other applicable laws in Qatar.

Mahalat.qa grants you a limited license to access and make personal use of this Site. Mahalat.qa or its licensors or content providers retain full and complete title to the content available on the Site, including all associated intellectual property rights, and provide this content to you under a license that is revocable at any time at Mahalat.qa’s sole discretion. 

You are responsible for obtaining access to the Site.  Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by Mahalat.qa.

b)    Content You Submit Through the Site

You grant Mahalat.qa a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, modify, create derivative works, and sublicense such content or any part of such content, in any media. 

You represent that all of the information, data and other materials you provide on this Site or to Mahalat.qa through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this site, as appropriate.

You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content.  Some features that may be available on this Site may require registration. By registering, you agree to provide true, accurate, current and complete information about yourself.

 

 

c)   Disclaimers

Except as otherwise expressly provided in the Terms & Conditions, or required by applicable law, Mahalat.qa makes no representations, covenants or warranties and offers no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Mahalat.qa membership, any content on the site, or any products purchased through the Mahalat.qa site, as well as warranties implied from a course of performance or course of dealing.

Your use of this Site is at your sole risk.  The Site is provided on an "as is" and "as available" basis.  We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time.  Mahalat.qa disclaims any warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete.  If you download any content from this Site, you do so at your own discretion and risk.  You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.  No advice or information obtained by you from the Site shall create any warranty of any kind.

 

5.    Limitation of Liability

Mahalat.qa has endeavoured to ensure that all the information on the Website is correct, but Mahalat.qa neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Mahalat.qa be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Site or Service. Neither shall Mahalat.qa be responsible for the delay or inability to use the Site or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Site, or otherwise arising out of the use of the Site, whether based on contract, tort, negligence, strict liability or otherwise. Further, Mahalat.qa shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Mahalat.qa's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Site is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

 

6.      Indemnification

You agree to indemnify, defend and hold harmless, Mahalat.qa from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Mahalat.qa that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

 

7.       Electronic Communication

When you use the Site or send emails to Mahalat.qa, you are communicating with Mahalat.qa electronically. You consent to receive electronically any communications related to your use of this Site.  Mahalat.qa will communicate with you by email or by posting notices on this Site.  You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.  All notices from Mahalat.qa intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on the Site.

 

8.       Entirety of the Agreement

The Terms & Conditions constitute the entire agreement between you and Mahalat.qa regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms & Conditions.

 

9.       Severability

If any provision of these Terms & Conditions enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be deemed to be restated to reflect the parties’ original intentions as nearly as possible in accordance with applicable laws.

 

 

10.    Privacy Policy

Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Site (the "Privacy Policy").

 

11.     Applicable Law

The Terms & Conditions and the relationship between you and Mahalat.qa will be governed by the laws of the State of Qatar.

 

5. Delivery


Delivery will be managed by a third party company “Pick & Drop” and is separate from Mahalat Terms & conditions.

 

Pick and Drop offers customers a distinguished service by delivering customers purchased items through Mahalat.qa to their doorstep anywhere inside Qatar. You can use this service in delivering the items you purchase from Mahalat.qa to your own address or to any other address

 

  1. By using this service, the customer hereby acknowledges and agrees to all its terms & conditions below. 

 

  1. The customer may not reject any of the terms and conditions of this service.

 

  1. The customer by using this service authorizes Pick and Drop and the sellers to deliver his purchased items to the address specified by the customer.

 

  1. The item would be delivered to Customer within 2 days from the date and time of the purchase.

 

  1. Pick and Drop is not responsible for any damage for sealed items received from the sellers.

 

  1. The customer shall bear any damages, penalties, or violations resulting from improper use of this service. The key violations include not typing his personal address and telephone number in the relevant fields clearly (Name, address – Building Number, Street Number, Zone Number and phone Number of the person who is authorized to receive the items).

 

  1. Timings of Delivery to Customers will be done between 8 AM to 1 PM and 4 PM to 10 PM, 7 days a week.

 

  1. Pick and Drop will make one attempt to deliver the order as per the customer's mentioned time in the checkout page. If we are unable to deliver due to customer unavailability, we shall return the order to our premises and make alternative delivery arrangements with the customer and additional delivery charges would be applicable to the customer.

 

  1. Pick and Drop is not responsible for improper packaging of the items from the sellers, and shall not bear any responsibility for any additional packaging.

 

  1. The customer or his representative shall sign the receipt confirming the delivery of the items from Pick and Drop.

 

  1. Pick and Drop has a Call Center facility for Customers to track the status of the order. They can dial 50066020 and 44446020.

 

  1. Pick and Drop will not be responsible for any damage of items which is sealed or prohibited items as per Qatar law.

 

  1. If the customer or his representative did not show up or cancels order which might result in returning the items to the sellers. In this case, delivery charges will be applicable to the sellers.

 

  1. Merchant's payment for the item cost will be settled 2 times in a month i.e. every 15th of the month and end of the month.